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Dockwa Support for Boaters
Release Notes for Boaters
Getting Started
Reservation & Cancellation Support
- Make a Reservation Request
- Cancel a Reservation through Dockwa
- Check a Marina's Cancellation Policy
- Request a Change to Your Reservation
- Find your Reservations in the Trips Page
- View Your Reservation Details
Dockwa Account & Log-In Issues
- Shared Log In with Marinas.com
- Forgot Your Password | Password Reset Instructions
- Redeem Your Gift Card on Dockwa
- Password Reset Error: "Reset Password Token is Invalid"
- Change Your Password - After Log In
- Log In to Your Dockwa Account
Payment & Refund Support
- Change your Credit Card on a Reservation
- ACH Payments - Frequently Asked Questions
- Connecting Your Bank Account on Dockwa
- Overview of ACH as a Payment Method on Dockwa
- Why a Charge May Show as Recurring on Your Bank Statement
- Credit Cards: Expired and Compromised, Card Security, Accepted Cards
BoatUS and Safe Harbor Membership Support
- Add my BoatUS membership on Dockwa.com
- Trouble Inputting my Safe Harbor Membership
- Did Not Receive BoatUS Discount on my Reservation
- Trouble Saving my BoatUS Membership with my Canadian Postal Code
- Add my Safe Harbor Membership (Online Only)
- Find my BoatUS Membership Details
Contact the Marina or Dockwa
Smartphone/Tablet/Computer Support
More Dockwa FAQs
Explore & Search the Marinas in the Dockwa Network
- Filter search to only show BoatUS Marinas
- Find a Marina's BoatUS Discounts (App)
- Identify BoatUS Marinas
- Finding BoatUS Marinas in the Dockwa App
- Finding a Marina's Contact Information
- View Marina Amenities and Services
Dockwa Support for Marinas
Release Notes for Marinas
Reservation Support: Adjust, Refund, Discount Reservations
- Month to Month Reservation Setup
- View and Download Agreement on a Confirmed Contract
- How to Respond to a Reservation Request
- Confirm a Reservation Request
- Send a Message to a Boater through a Reservation
- Edit the Dates on a Boater's Confirmed Reservation
Accounting and Reports
Payment & Billing
- Accept ACH Payments
- Run an Anonymous or "Guest" Sale on Point of Sale Tool
- DockwaDollars Applied to Customer's Bill
- How to Tell if a Refund has Processed
- Application and Management of Customer's Credits from Past Reservations
- What are Scheduled Payments?
Dockwa Account: Dashboard and Settings
- Create Coupon Codes with Dockwa
- How To Find My marinas.com ID
- Managing Your Reviews
- Update Your Public Profile And Manage Settings In Dockwa and Marinas.com
- Setting Up Installment Rates
- Update Your Marina's Cancellation Policy
Long Term Contract Tool
- Respond to a New Lead
- Contract Management Page
- Getting Started with Contracts
- Create a Contract Group
- Contract and Custom Billing Rate Configuration Explained
- What Notifications/Updates does Dockwa automatically send my Contract Customers?
Smartphone Support for Marinas
Dockwa Booking Tools for your Marina Website
Legacy Reports
- Understanding Your Cash Flow In and Out of Dockwa
- Accounting with Dockwa: Reports
- Accounting with Dockwa: Cash-Basis Entries
- Basic Financial Reports: Reservation Report
- Basic Financial Reports: Line Items Ledger Report
- Basic Financial Reports: Accessing and Understanding the Invoices Report