Question: What can I use my bank account for on Dockwa?
Answer: To pay for contract or transient reservations. Not available for Sales/POS charges.
Question: Where can I add my bank account on Dockwa?
Answer: The ability to add or delete a bank account is currently only available on Dockwa Web. However, once a bank account is added, it can be viewed and selected on a reservation or contract in Web as well as mobile.
Question: Is there a limit to how many bank accounts I can add to Dockwa?
Answer: There is no limit.
Question: Who can add a bank account to Dockwa?
Answer: Only registered Dockwa users
Question: How long does it take to verify my bank account?
Answer: The process is instant! If there are any issues you will receive an error message when trying to connect your account.
Question: Can I delete my bank account from Dockwa?
Answer: Yes, as long as the bank account is not tied to any upcoming reservation or contract, it can be easily deleted.
Question: Can I use my connected bank account to pay for any contract or reservation at any marina on the Dockwa platform?
Answer: While our platform supports bank accounts, not all marinas may offer it as a payment method. If they do accept it, your bank account will appear as a payment option when making a reservation, editing an existing reservation, or signing a contract.
Question: Do you store my banking credentials and account details?
Answer: No. Neither Dockwa nor our payment processor (Stripe) stores your banking credentials.
Question: When are funds withdrawn from my account?
Answer: Bank payments take longer to settle than cards. You should see a pending withdrawal on your bank statement within a day of payment initiation. Full settlement can take up to 4 days. To avoid failures we recommend checking your account balance regularly.
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