Update a Reservation to a Cash Payment

What if a customer arrives and they decide they want to pay for their remaining balance in cash?

First, please note that the Dockwa Deposit Billing System is designed to collect a deposit and then automatically collect the remaining balance using the same credit card, on the date of arrival. Even if a customer gives you cash for their remaining balance, the Dockwa reservation still needs to be updated to take the credit card off - prior to check-in (arrival date) to avoid the customer getting charged via card.

If the boaters card has failed/been declined on the Dockwa reservation, you can Manually Re-Run the Charges after a Failed Payment, via Dockwa. 

How would you go about updating these reservations to reflect the cash payment?

  1. Open the Reservation
  2. Click "Edit Payment"
    • Change "Payment Type" from "Credit Card" to "Settle Manually"
    • Click "Update Payment Method"
  3. Once the "Settle Manually" is the default payment type on the reservation, you will see an option to "Settle" the remaining balance
    • Click "Settle"
    • Select the Cash or Check as the payment method**
    • Review, agree it is correct, and "Settle Payment"
    • **Note: If check, you will be presented with a text box on the payment line, where you can record the check number
  4. Once settled manually


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