If you have saved your BoatUS membership to your Dockwa account, but you are not automatically receiving applicable discounts at BoatUS participating marinas you will need to contact the marina or email Dockwa Support to have the discount applied manually.
In most cases, the discount will be automatically applied to your reservation, which you will see applied as a discount in the pricing section of your request (screenshot below).
What Should I do if my Discount has Not been Applied?
If your discount has not been applied, please follow all the steps below to ensure your membership is properly activated:
- Have you saved your BoatUS membership number to your personal Dockwa Account? If not, follow these instructions to do so: Add my Boat US Membership on the Dockwa.com
- If you have tried this and your membership will not "verify" - please check with BoatUS to make sure your BoatUS membership information is correct. Instructions here: Cannot Upload my BoatUS Membership
- If you have a saved and verified BoatUS membership and no discount is showing up - check to make sure the marina offers BoatUS discounts. You can do so on the marinas Dockwa profile as well as the last page of the reservation process: Identify BoatUS Marinas
- If they are and the discount is not applying automatically you will need to contact the marina or email Dockwa Support to have the discount applied manually.
If you continue to have trouble after following the above steps, please contact the Dockwa Support Team at mayday@dockwa.com for assistance.
