Dockwa Support for Boaters
Release Notes for Boaters
Getting Started
Reservation & Cancellation Support
- Make a Reservation Request
- Cancel a Reservation through Dockwa
- Check a Marina's Cancellation Policy
- Request a Change to Your Reservation
- Find your Reservations in the Trips Page
- View Your Reservation Details
Dockwa Account & Log-In Issues
- Shared Log In with Marinas.com
- Forgot Your Password | Password Reset Instructions
- Redeem Your Gift Card on Dockwa
- Password Reset Error: "Reset Password Token is Invalid"
- Change Your Password - After Log In
- Log In to Your Dockwa Account
Payment & Refund Support
- Change your Credit Card on a Reservation
- Why a Charge May Show as Recurring on Your Bank Statement
- Credit Cards: Expired and Compromised, Card Security, Accepted Cards
- Update Credit Card Expiration Date or CVC Security Code in Dockwa
- View and/or Print a Receipt for my Reservation
- Earn Dockwa Dollars!
BoatUS and Safe Harbor Membership Support
- Add my BoatUS membership on Dockwa.com
- Trouble Inputting my Safe Harbor Membership
- Did Not Receive BoatUS Discount on my Reservation
- Trouble Saving my BoatUS Membership with my Canadian Postal Code
- Add my Safe Harbor Membership (Online Only)
- Find my BoatUS Membership Details
Contact the Marina or Dockwa
Smartphone/Tablet/Computer Support
More Dockwa FAQs
Explore & Search the Marinas in the Dockwa Network
- Filter search to only show BoatUS Marinas
- Find a Marina's BoatUS Discounts (App)
- Identify BoatUS Marinas
- Finding BoatUS Marinas in the Dockwa App
- Finding a Marina's Contact Information
- View Marina Amenities and Services