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  1. Dockwa
  2. Dockwa Support for Marinas
  3. Payment & Billing

Payment & Billing

The articles in this section are aimed at helping answer common questions regarding payment processing, billing schedules/options, and other payment-related tools in the Dockwa system for marina operators.

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  • Run an Anonymous or "Guest" Sale on Point of Sale Tool
  • DockwaDollars Applied to Customer's Bill
  • How to Tell if a Refund has Processed
  • Application and Management of Customer's Credits from Past Reservations
  • What are Scheduled Payments?
  • Add Discounts, Electric, and Service Fees to a Confirmed Reservation with Custom Rates
  • Manually Enter a Reservation for a Boater who has paid in Cash
  • Payment Declines: Best Practices to Collect Payment
  • Payment Declines: How to re-run Credit Cards on Reservations
  • Payment Declines: How the Boater and the Marina are notified
  • Processing Refunds on a Boater Cancelled Reservation
  • Payment Declines on Dashboard: "Failed Payment Reservations"
  • Dockwa Deposit Billing Explained
  • Day-Of Arrival Billing: Dockwa Deposit Billing
  • Transaction and Line Item History on a Boater's Reservation
  • Getting Started with Charges
  • Payment Declines: Reasons a Customer’s card can be Declined
  • How Charges Bill the Customer
  • Add a Charge to a Confirmed Reservation or Contract
  • Payments Report Information (Marina Support)
  • Reservation "Locked" by Dockwa: Reach out to Support
  • Creating Charge "Items"
  • Remove a Charge from a Confirmed Reservation
  • Update a Reservation to a Cash Payment
  • What happens when a customer Disputes a charge?

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